1. Agreement to Terms
By accessing or using the Brand Operator website (https://brandoperator.io) and any associated services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our website or engage our services. These terms constitute a legally binding agreement between you and Brand Operator LLC (“Company,” “we,” “us,” or “our”). Where you engage us under a signed agreement or order form, that agreement governs the specific scope, fees, and terms of your engagement, and these Terms of Service apply to the extent they are not inconsistent with it.
2. Description of Services
Brand Operator is a business-to-business, done-for-you agency that delivers marketing and recruiting infrastructure for sales organizations and operators. Our flagship engagement, Viral Recruiter Enterprise, is a multi-seat engagement built for sales teams and organizations. Our services include but are not limited to:
- Done-for-you short-form content production, where our editing team produces videos on your behalf
- Sales-recruitment systems that help your organization attract and recruit sales reps and agents inbound through social-media personal branding and content
- Backend, CRM, and dashboard builds configured for your business operations
- Templates, scripts, standard operating procedures, and supporting tools used to deliver the engagement
- Strategy, onboarding, and account-management sessions as defined in your signed agreement or order form
The specific deliverables, seat count, and scope for your engagement are defined in your signed agreement or order form. We do not guarantee any specific business outcomes, recruiting results, hires, or revenue. See our Income Disclaimer for more details.
3. Payment Terms
By engaging our services, you agree to pay the fees outlined in your signed agreement or order form, which may include an upfront amount, a monthly retainer, per-seat fees, or a combination thereof. All payments are processed securely through our authorized payment processors. If your engagement includes recurring or installment payments, you are responsible for all scheduled payments for the committed term regardless of whether you continue to actively use the deliverables.
4. Refund Policy
Except where your signed agreement or order form states otherwise, all fees are non-refundable. By engaging our services, you acknowledge that you have reviewed the scope of the engagement, asked any questions you needed to ask during your strategy call, and made an informed decision to proceed. You agree that no refund will be issued for any reason, including but not limited to lack of time to participate, change of mind, or failure to implement the deliverables. We reserve the right to issue refunds at our sole discretion in exceptional circumstances.
5. Intellectual Property
All materials used to deliver the engagement, including but not limited to frameworks, templates, scripts, SOPs, systems, and proprietary methods, are the proprietary intellectual property of Brand Operator. You are granted a limited, non-transferable, non-exclusive license to use these materials for the internal operation of your own business for the duration of your engagement. You may not reproduce, distribute, resell, share, or publicly display these proprietary materials without prior written consent. Ownership of custom deliverables produced for you, such as content assets and backend builds, is governed by your signed agreement or order form.
6. Client Responsibilities
As a client, you agree to:
- Provide accurate information during the application and onboarding process
- Provide timely access, assets, approvals, and information reasonably required for us to deliver the engagement
- Use our proprietary materials solely for the internal operation of your own business
- Not share login credentials or proprietary materials with unauthorized third parties
- Conduct yourself professionally in all communications with our team
- Comply with all applicable laws and advertising and platform regulations in your jurisdiction
- Take full responsibility for your own business decisions, offers, and results
7. SMS Program & Messaging
By opting in to receive SMS messages from Brand Operator LLC (Brand Operator), you agree to the following:
Message types: You may receive text messages related to application status updates, strategy call reminders and scheduling, engagement and account updates, and (with separate consent) marketing offers and relevant content.
Frequency: Message frequency varies. During the application and onboarding process, you may receive multiple messages per week. Marketing messages are sent periodically.
Opt-out:You can cancel the SMS service at any time. Just text “STOP” to the number you received messages from. After you send the SMS message “STOP”, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
Costs: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Support: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@brandoperator.io.
No condition of purchase: Consent to receive SMS messages is not required as a condition of purchasing or engaging any service.
Carrier liability: Carriers are not liable for delayed or undelivered messages.
Privacy: If you have any questions regarding privacy, please read our Privacy Policy.
8. Age Restriction
You must be at least 18 years of age to use this website, apply for our services, engage any services, or consent to receive SMS messages from Brand Operator LLC (Brand Operator). By using our services or submitting an application, you represent and warrant that you are at least 18 years old. If we learn that someone under 18 has submitted personal information or engaged our services, we will terminate access and delete the data promptly.
9. Limitation of Liability
To the maximum extent permitted by law, Brand Operator, its owner, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to loss of profits, revenue, data, or business opportunities. Our total liability shall not exceed the amount you paid for the engagement. You acknowledge that results depend on your own business, market conditions, and numerous factors outside our control.
10. Termination
We reserve the right to terminate or suspend your engagement and access to our deliverables at any time, with or without cause, including for violations of these terms, non-payment, or misuse of our proprietary materials, subject to the terms of your signed agreement or order form. In the event of termination for cause, no refund will be issued.
11. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Virginia, United States of America. Any disputes arising from these terms or your use of our services shall be resolved in the courts located in the State of Virginia.
12. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised terms.
13. Contact
For questions about these Terms of Service, contact us at support@brandoperator.io.